About 911

911 is a nationwide three-digit telephone number that you can call 24 hours a day, 7 days a week, to access police, fire, or emergency medical services. It saves valuable time in an emergency. According to nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number to call. In an emergency, 3 minutes is a long time - time that can be saved by remembering to call 911!

When to Call 911

·        When police, fire and medical response is needed.

·        When you see an unknown source of fire or smoke.

·        When life and/or property are in danger.

·        When a crime is being or has been committed.

·        When an ambulance is needed.

Anyone Can Call 911

Children should be taught to call 911 for police, fire, or medical emergencies. Teaching children their home address and their home telephone number are also important things for children to know when being taught to value and purpose of making a 911 call for emergency assistance.

The sight-impaired individuals can use the enhanced digits, 911, found on special sight impaired telephones, or use a pre-programmed speed dial button. The hearing-impaired can use a TDD machine to place a 911 call.

How to Call

  • To call 911 from a home phone or a simple business phone, pick up the phone and press the numbers, 911.
  • To call 911 from a Centrex or PBX business extension, obtain an outside line (usually with "9"), and then press the numbers, 911. (These system may sometimes be found in hotels.)
  • To call 911 from a pay phone, no money is needed; simply press the numbers 911.
  • To call 911 from a cellular phone or mobile phone, press the numbers 911.

Always stay on the line until the 911 Telecommunicator hangs up. Always provide a call back number to the 911 Telecommunicator, in case they need to contact you for additional information.

How the 911 System Works

When you call 911, a Telecommunicator will answer your call and take your information. The Telecommunicator will send the appropriate police, fire and/or emergency medical team located in your area. You will be asked questions about your emergency. Try to answer all the questions to the best of your ability. If you have a medical emergency, First Aid/CPR instructions will be given until emergency responders arrives.

How to Use the 911 System

  • 911 is only a telephone number. Quick response depends on the vital information that you provide.
  • Always try to remain calm and speak clearly.
  • Be Prepared to tell the 911 Telecommunicator, when they asked for it, the follow things:
    • Where is the location of the emergency? (The address at which you are located with the emergency)
    • What is the nature of the emergency? (Illness, accident, fire, heart attack, assault, whatever)
    • What is the call back number you are calling from? (The complete number you are calling from

The 911 Telecommunicator will then ask you more questions. Providing answers in a calm manner with as much information as you have available will assist in having the correct emergency responders arrive at your location in the in the shortest amount of time.

Always Remember

911 is not for jokes, it is for those who need help. We recommend that you post your address, phone number and nearest cross street by each telephone in your home so anyone (baby-sitter, friend, visitor, or family members) will be able to give the vital information needed for quick response. Your house address number needs to be visible from the street or clearly posted where your driveway joins the main road. The 911 system is designed for emergencies. It is not for information. It is not for road or weather conditions; it is not for reporting area power outages, or for obtaining directions. Use it correctly but only for emergency situations.