Scotland County
Emergency Communication Center announces the implementation of the Fire
Priority Dispatch System
Laurinburg, NC—November 07, 2017—The Scotland County Emergency Communications Center is
excited to announce the implementation of the Fire Priority Dispatch System™
FPDS® to better serve the citizens of Scotland County in
emergency situations.
Dispatchers using the newly
implemented protocol system:
·
will follow internationally recognized
standards
·
give universal, consistent care and service to
every caller
·
gather critical emergency call information for
responders
·
identify life-threatening situations
·
safely prioritize calls for appropriate and
fast response
·
provide “Zero Minute” Dispatch Life Support
using Pre-Arrival and Post-Dispatch Instructions
Implementing the Fire protocol enables dispatchers to
accurately assess each emergency situation and send the best response possible
while safeguarding valuable and limited emergency services resources and
increasing safety for both citizens and responders. One key benefit Scotland County
Emergency Communications Center will now provide is a constant stream of
crucial and updated scene information to field responders en route. This
information will better prepare responders to give precise assistance when they
arrive at the scene.
The Priority Dispatch System™
(PDS™) includes ProQA® software and/or cardsets, a three-day
certification training course for emergency dispatchers, and continual quality
improvement (QI) benchmarks and training. All dispatchers who work on the new
system are certified by the International Academies of Emergency Dispatch®
(IAED™) and must recertify every two years, completing 24 hours of
continuing dispatch education (CDE) and passing all requirements for IAED
recertification.
Proactive quality improvement
(QI) benchmarks are an important part of the newly implemented Priority
Dispatch System. Use of the PDS allows communications centers to assess the
quality of the care they are providing their communities, allowing them to make
positive adjustments to training and staff in response to these assessments.
The constantly evolving Priority
Dispatch System (PDS) will help provide the highest standard of care to the
community, allowing Emergency Fire Dispatchers to better manage limited
resources and increase the accuracy and efficiency of the dispatching process.
Scotland County Emergency
Communications Center is staffed with three Telecommunicators 24 hrs a day 7
days a week and services a population of around 36,000. They handle all Public
Safety Calls to include fire, police, sheriff, rescue and EMS along with
utility calls for the city of Laurinburg and DSS workers in the field
As
this system of protocol implementation, training, and quality improvement is
set into place, you can be confident that Scotland County Emergency
Communications Center is earning the public’s trust with every call and is your
best possible source of help during times of medical, fire emergency.
Contact Information
For this story and the Scotland
County Emergency Communications Center
Contact:
Mike Edge, Director
Phone:
910-277-3231
E-mail:
medge@scotlandcounty.org
Scotland
County Emergency Communication website: http://www.scotlandcounty.org/911.aspx