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The original item was published from 3/27/2017 11:29:00 AM to 3/30/2017 9:58:51 AM.

News Flash


Posted on: March 2, 2017

[ARCHIVED] Emergency Fire Dispatch Program Implementation

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Scotland County Emergency Communication Center announces the implementation of the Fire Priority Dispatch System

Laurinburg, NC—November 07, 2016—The Scotland County Emergency Communications Center is excited to announce the implementation of the Fire Priority Dispatch System™ FPDS® to better serve the citizens of Scotland County in emergency situations.

Dispatchers using the newly implemented protocol system:

·         will follow internationally recognized standards

·         give universal, consistent care and service to every caller

·         gather critical emergency call information for responders

·         identify life-threatening situations

·         safely prioritize calls for appropriate and fast response

·         provide “Zero Minute” Dispatch Life Support using Pre-Arrival and Post-Dispatch Instructions

Implementing the Fire protocol enables dispatchers to accurately assess each emergency situation and send the best response possible while safeguarding valuable and limited emergency services resources and increasing safety for both citizens and responders. One key benefit Scotland County Emergency Communications Center will now provide is a constant stream of crucial and updated scene information to field responders en route. This information will better prepare responders to give precise assistance when they arrive at the scene.

The Priority Dispatch System™ (PDS™) includes ProQA® software and/or cardsets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. All dispatchers who work on the new system are certified by the International Academies of Emergency Dispatch® (IAED) and must recertify every two years, completing 24 hours of continuing dispatch education (CDE) and passing all requirements for IAED recertification.

Proactive quality improvement (QI) benchmarks are an important part of the newly implemented Priority Dispatch System. Use of the PDS allows communications centers to assess the quality of the care they are providing their communities, allowing them to make positive adjustments to training and staff in response to these assessments.

The constantly evolving Priority Dispatch System (PDS) will help provide the highest standard of care to the community, allowing Emergency Fire Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process.

Scotland County Emergency Communications Center is staffed with three Telecommunicators 24 hrs a day 7 days a week and services a population of around 36,000. They handle all Public Safety Calls to include fire, police, sheriff, rescue and EMS along with utility calls for the city of Laurinburg and DSS workers in the field

As this system of protocol implementation, training, and quality improvement is set into place, you can be confident that Scotland County Emergency Communications Center is earning the public’s trust with every call and is your best possible source of help during times of medical, fire emergency.

Contact Information

For this story and the Scotland County Emergency Communications Center

Contact: Mike Edge, Director

Phone: 910-277-3231


Scotland County Emergency Communication website:

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