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The original item was published from 3/30/2017 10:25:00 AM to 3/30/2017 10:27:44 AM.

News Flash


Posted on: November 7, 2016

[ARCHIVED] Emergency Fire Dispatch Program Implementation

911 Emblem


NC—November 07, 2016
—The Scotland CountyEmergency Communications Center is excited to announce the implementation of
the Fire Priority Dispatch System™ FPDS® to betterserve the citizens of Scotland County in emergency situations.


Dispatchers using the
newly implemented protocol system:


·       will follow internationally recognizedstandards

·       give universal, consistent care and service to
every caller

·       gather critical emergency call information forresponders

·       identify life-threatening situations

·       safely prioritize calls for appropriate and
fast response

·       provide “Zero Minute” Dispatch Life Supportusing Pre-Arrival and Post-Dispatch Instructions


Implementing the Fire
protocol enables dispatchers to accurately assess each emergency situation andsend the best response possible while safeguarding valuable and limited
emergency services resources and increasing safety for both citizens andresponders. One key benefit Scotland County Emergency Communications Center
will now provide is a constant stream of crucial and updated scene informationto field responders en route. This information will better prepare responders
to give precise assistance when they arrive at the scene.


The Priority DispatchSystem™ (PDS™) includes ProQA® software and/or cardsets, a three-day
certification training course for emergency dispatchers, and continual qualityimprovement (QI) benchmarks and training. All dispatchers who work on the new
system are certified by the International Academies of Emergency Dispatch®(IAED) and must recertify every two years, completing 24 hours of
continuing dispatch education (CDE) and passing all requirements for IAEDrecertification.


Proactive quality
improvement (QI) benchmarks are an important part of the newly implementedPriority Dispatch System. Use of the PDS allows communications centers to
assess the quality of the care they are providing their communities, allowingthem to make positive adjustments to training and staff in response to these


The constantlyevolving Priority Dispatch System (PDS) will help provide the highest standard
of care to the community, allowing Emergency Fire Dispatchers to better managelimited resources and increase the accuracy and efficiency of the dispatching


Scotland CountyEmergency Communications Center is staffed with three Telecommunicators 24 hrs
a day 7 days a week and services a population of around 36,000. They handle allPublic Safety Calls to include fire, police, sheriff, rescue and EMS along with
utility calls for the city of Laurinburg and DSS workers in the field


As this system ofprotocol implementation, training, and quality improvement is set into place,
you can be confident that Scotland County Emergency Communications Center isearning the public’s trust with every call and is your best possible source of
help during times of medical, fire emergency.


Contact Information

For this story and the Scotland County Emergency CommunicationsCenter

Contact: Mike Edge,

Phone: 910-277-3231

Scotland County
Emergency Communication website:



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