Trip Scheduling

      SCATS Out-of-County Medical Trip Schedule



Out-of-county medical trips to Moore Regional Hospital, UNC Chapel Hill Medical Center, and Duke Medical Center are scheduled with a minimum of at least 3 passenger reservations on the day of the trip. Clients requiring out-of-county medical trips will need to schedule transportation at least one week in advance. Clients are asked to schedule morning appointments starting at 10 a.m. and afternoon appointment no later than 2 p.m. All passengers must be ready to board the transit vehicle no later than 3 p.m. for the return trip back to Scotland County.  Client can contact SCATS to schedule transportation at 910-277-2416.

                                The TDD # is 800-735-2962

        Scheduling Appointments for Transportation

Persons wishing to schedule local medical transportation should call SCATS at
910-277-2416 at least two business days prior to their appointment date.  A person who is receiving Medical Transportation must be approved for that service by a Scotland County Dept. of Social Services Transportation Coordinator (910-277-2500) prior to attempting to schedule transportation with SCATS.  If you wish to schedule appointments out of county to Moore Regional Hospital, UNC-Chapel Hill Hospital, or Duke Medical Center, please see the paragraph above.  Scheduling out of town transportation at least 2 weeks in advance is recommended. 

All clients with scheduled transportation to medical appointments are asked to be ready for pickup at least one (1) hour prior to your medical appointment .  You should be ready to board the transit vehicle when it arrives at your home.  The driver will wait three (3) minutes for you to board the bus.  To cancel scheduled service, you must call SCATS before the driver arrives at your home.  A 24 hour a day answering service is available for cancellation of scheduled trips. (910-277-2416).  SCATS Drivers are not allowed to enter into the home of a client nor are they allowed to accept any form of gratuity or gift.  

If you need additional information, you can contact a SCATS staff member at 910-277-2416.