Essential Job Functions

  • Receive, screen and priorities emergency (E911) and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
  • Operate a multi-frequency radio and computer-aided dispatch system, accesses teletype, monitors alarms systems, operates playback tape recorders, operates TDD/TTY, and operates security devices and other related communication equipment located throughout the Center.
  • Must condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
  • Maintains familiarity with the Standard Operating Procedures and appropriate manuals that provide thorough knowledge of Multi Agency Communications Center operations and procedures.
  • Evaluates information received and utilizes protocols provided through the computer-aided dispatch (CAD) system to determine appropriate action or actions to be taken.
  • Works shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
  • Must be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.
  • Must continually demonstrate a high level of mental stability and professionalism.
  • Enters information into the computer at a minimum rate of 30-35 words per minute.
  • Deals with sensitive information in a discreet and professional manner by maintaining confidentiality.
  • Maintains a positive customer service attitude at all times with public, user agency members, coworkers and supervisors.
  • Dispatches police, fire, ambulance or other emergency equipment as needed in accordance with operational policies and procedures to the location of the call for assistance.
  • Interpret Scotland County and City maps as necessary through use of computerized mapping software, wall maps and map books; relay emergency and non-emergency cellular 911 calls received from outside Scotland County to the appropriate agencies using regional geographic knowledge, maps and other resources. 
  • Assist in maintaining computerized Master Street Addressing Guide (MSAG) and E911 database for Scotland County by collecting incorrect E911 address and data and immediately relay to the Communications Shift Supervisor to handle the problem. 
  • Make rapid, accurate decisions which affect the outcome of other public safety services. 
  • Assists other dispatchers as necessary and when not occupied with primary duties or if occupied with duties of lower priority.  
  • Must be reliable and dependable and report for work on a consistent and predictable basis.  
  • Follow the chain of command per agency policy. 
  • Perform additional duties as directed.